We dispatch orders Monday to Friday, and delivery is free on orders over R2,000. You can also collect your order in either Tootels store.
When we dispatch your order
- Orders placed Monday to Thursday before 11:00 are dispatched the same day.
- Orders placed Monday to Thursday after 11:00 are dispatched the next working day.
- Orders placed on Friday after 11:00, or on a Saturday or Sunday, are dispatched on Monday.
- We do not dispatch on public holidays. An order placed on or just before a public holiday is dispatched on the next working day.
Delivery
- We deliver within South Africa using The Courier Guy.
- Delivery time depends on The Courier Guy and on your delivery address. The estimate shown at checkout is counted from the day we dispatch your order. It is an estimate and not a guarantee, and we are not responsible for delays outside our control.
- Delivery is free on orders over R2,000. On orders of R2,000 or less, the delivery cost is calculated at checkout from your delivery address and the size of your order, and shown to you before you pay.
- You will receive an email when your order is dispatched, with a tracking reference where the courier provides one.
- Please make sure your delivery address and contact number are correct and that someone is available to receive the parcel. If the courier cannot deliver, they will contact you to arrange a new delivery, and the courier may charge for repeated delivery attempts.
- Please check your parcel when it arrives. If it is damaged or something is missing, contact us within 48 hours at info@tootels.co.za or 082 496 9346.
- The items you ordered are yours, and at your risk, from the time they are delivered to you.
Collect in store
- You can collect your order free of charge at either Tootels Exclusive or Tootels Everyday in KwaDukuza Mall (Shops 57 and 57A, Checkers entrance, opposite Capitec and Nedbank).
- Choose in-store collection at checkout and tell us which store you prefer. We will email you when your order is ready.
- Collect your order during the store’s trading hours. Bring your ID and your order confirmation.
Returns and delivery problems
See our Returns and Exchanges policy for returns, faulty items and wrong items.